Postage and Delivery
All orders are normally processed within 1 working day and are sent first class Royal Mail or an equivalent carrier. We will let you know by email when your item has been dispatched. Postage and packaging is charged for as follows
- £2.95 – UK Orders apart from wadding and some kits
- £3.95 – wadding and larger kits
- Non-UK orders; please contact us for a price
We endeavour to show on the website the correct level of stock. However, if you order and your item is out of stock/at lower level of stock then required we will let you know and offer either a refund via your original method of payment, a substitute or leave it as a backorder. Please allow up to 10 working days for refunds to show in your account.
It is important to us that you are satisfied with your purchase. However, if you wish to return your order, you may do so within 7 working days of the date the order is delivered. The fabric must be in its original condition, unused, unwashed and in the original packaging. We recommend that you receive a proof of posting or use recorded delivery. We will issue a refund, totalling the cost of the fabric.
If the fabric was delivered to you in error or the fabric is damaged or defective, we will issue a full refund including the cost of the fabric and the total costs of postage.
Please note that we authorise refunds immediately and most will arrive within 10 working days but a small number may take up to 28 days to arrive depending in the payment type. Please contact us if you have not received your refund within 10 working days and we will investigate.